FAQs

Q. Are the digital converters easy to hook up?
A. Yes, they come with easy to follow instructions and you will also get the tech support email address for support or to order additional units.

Q. Can I order more than 1 converter?
A. 1st time customers can only purchase one Digital Converter. After you have received your 1st unit and you are completely satisfied, you can order additional units.

Q. I don't want to order online. Can you take my order by phone?
A. Yes, we take orders by phone. Credit Card, Personal or Business checks, and Rush C.O.D.

Q. Are these converters digital?
A. Yes, they receive analog channels below 100 and all digital channels through 999.

Q. Are these digital converters Plug & Play?
A. Yes. When you receive your converter it will be fully activated to receive all channels within minutes of installation. Please read our warranties, disclaimer, and customer responsibilities prior to ordering your Digital Converter.

Q. How do I contact your company?
A. You can email us through our contact page. A sales rep will contact you. You can also request our direct phone #. All new customers will receive our direct phone # on their invoice. You will also get direct contact information for tech support.

Q. Are these digital converters sold as-is?
A. Yes and No. Our Motorola DCT and Scientific Atlanta Explorer converters come with a 15 day money back guarantee and a 6 month replacement warranty. All guarantees and warranties are printed below and a copy is sent with your converter.
Dealers who purchase Digital Equipment at Wholesale are sold As-Is
Dealers can only Exchange or upgrade

Q. Will my converter come with accessories?
A. Yes. Every converter comes with a remote control, power cord, and a 3 foot coaxial cable (RCA cables are included with all HD/DVR converters). Also, included are simple plug and play hook-up instructions.

Q. I want to hook my HD digital converter to my HD ready TV and need the RCA and S-Video cables. Can you supply these cables?
A. We only include the RCA cables with the HD/DVR converters. These units also come with the owner's manual with easy set up instructions if you are using other equipment like a home entertainment system.

Q. Do I have to pay for the pay and premium channels I receive using my personal digital converter?
A. Yes, it is the responsibility of all of our customers to notify your cable company before ordering/installation.

Q. What if I want to watch free cable tv using one of your digital converters?
A. Because we guarantee these converters to receive all cable programming you must have authorization. Anyone who implies theft of cable services will be denied their sale.

Q. I will not contact my cable company and plan to use your digital cable converter to watch free cable tv including all premium channels.
A. If these are your intentions please do not order.

Q. How does the cable company know I have a privately owned cable converter?
A. Cable Companies have no way to tell who is using privately owned equipment. You will see below in our disclaimer it is the user's responsibility to notify them.

Q. If they can't detect the use of these converters, why would I want to let them know? They already charge too much as it is.
A. Because it's the law. Although you may own equipment that receives all programming, including pay and premium channels, you must have authorization to use it.

Q. Why would I want a privately owned 999 channel digital converter?
A. You can eliminate your monthly rental fees saving you up to $120 per converter per year. (Example: If you have 3 rental converters at a rental cost of $10 per month each, that's $360 per year in rental fees you can save if you own your own equipment. Multiply that by 10 years and you can save up to $3600!).

Q. How do I order one of these converters?
A. Email us at ftad123@yahoo.com or call our sales line at 928-227-2883. This is a sales line only. All Tech Support will be handled by email only.

Q. How long does it take, after I submit my order, to receive my converter?
A. It normally takes 7 to 10 working days. All orders are shipped ground. We also have guaranteed 2 day air delivery for an additional $15 shipping fee.

Q. How much are the converters if purchased outright?
A. The standard 999 Channel Motorola DCT or SA Explorer Converters are $245. The HD/DVR converters are $345. Depending on how they are shipped you will pay S&H fees also. We accept Credit/Debit cards, Personal and Business checks, and C.O.D. There are additional charges for C.O.D. deliveries. If you want to order the converter at the regular retail price please email us for details.
Note: We run Special pricing at certain times of the year. Please contact us for current pricing.

Q. I don't want the hard core adult channels to be active/viewable because we have teenagers in the house. Do these converters have parental control?
A. Yes, all the converters have the parental channel lockout. You can open or close any channel whether it be an analog or digital channel.

6 MONTH WARRANTY
All cable converters are covered for a full 6 month replacement warranty, from date of invoice, from manufacturing defects and defects with workmanship. This warranty covers parts and labor. If a digital cable converter cannot be repaired, it will be replaced with a comparable digital cable converter at our discretion. No warranty, either implied or expressed, covers the unit in the event of cable operator system changes. This warranty does not cover damage from power surges, accidental or intentional physical damage, spilled liquids, misuse, unauthorized use, abuse, shipping charges, or damage caused by non-authorized repair personnel, or anything that is beyond our control.

Every Converter delivered has a written warranty which is also your invoice. Please complete this form in the event you request a refund or replacement unit. Your 30 day money back and 6 month replacement warranty starts from the day you receive your converter.

Our Phantom All In One Home Entertainment System comes with the Manufacturer's 1 year warranty.
Reduced Dealer priced units (wholesale) are sold As-Is. These units can only be exchanged or upgraded.

Our Phantom All In One Home Entertainment System comes with the Manufacturer's 1 year warranty.
Reduced Dealer priced units (wholesale) are sold As-Is. These units can only be exchanged or upgraded.

NO QUESTIONS - MONEY BACK GUARANTEE
All cable descrambler boxes carry a money back guarantee. If for any reason you are not satisfied with the digital converter you have purchased, just email us to obtain a return authorization number and we can either repair or exchange the cable descrambler box or issue a refund. All digital cable converters returned for refund must be postmarked within 15 days from the date of the invoice. We are not responsible for items returned to us that are lost or damaged in the shipping process. Therefore all returns should be sent with the appropriate insurance. Return shipping and handling charges are non-refundable. Please allow up to 1 week from the date we receive your return to process of all refunds. However, our actual shipping and handling fees are non-refundable. Shipping and handling fees are actual costs and are not refundable. Any digital cable converter returned for replacement must be received before any digital cable converter can be shipped. After we receive the digital cable converter the replacement will be sent out within 2-5 business days ( subject to availability ). All exchanges are sent ground unless otherwise specified. Allow 2-5 days for shipping replacements. Any unauthorized use, tampering, either internal or external, will void all warranties associated with the purchase of your digital cable converter.


REFUNDS/CANCELLATIONS
Refunds/Cancellations are made in the same manner of payment as they were submitted (Debit/Credit Cards or Money Order) following the return of the unit. The amount refunded is full price of the unit minus our shipping and handling costs. Refunds are submitted as soon as possible, but please allow up to one week for processing. There may be additional charges if the unit is not in like new condition or if there are parts missing. Please keep your unit in excellent condition in case a return is necessary. If at any time you cancel your order for any reason you may be charged up to a 20% cancellation fee (restocking fee). It is your responsibility to confirm the make/model before ordering and abide by our disclaimer below.

DISCLAIMER AND CUSTOMER RESPONSIBILITY
The legal information and opinions found here are given without representation as to accuracy and may be completely wrong. If you use a digital converter and intend to hook it up to your cable system, you are responsible for notifying your cable company of your intention to own and operate your own equipment, and you must pay for all programming that the converter is capable of receiving. If you're concerned about the legality of using a descrambler or owning your own cable equipment, please consult an attorney. The use of digital converters for the unauthorized reception of cable programming is against the law. However, cable consumers have the right, under US Federal Law, to own and operate their own cable equipment. The cable consumer has the right, under US Federal Law, to own their own equipment.

See FCCsite: http://www.fcc.gov/Bureaus/Cable/News_Releases/nrcb4009.txt
In this text you will find that it states: "Cable operators may not prevent customers from using their own equipment if such equipment is technically compatible with the cable system." All references to trademark names are for identification purposes only. We are not implying that all of these products are trademark equipment or that the dealer is an authorized equipment distributor. The products contained on our website, and/or sold by the dealer, have been modified and/or refurbished from the original manufactured condition, to be compatible with systems using the manufacturer's equipment. References to manufacturer's model numbers, or their trademark names, are for identification purposes only and do not represent that the dealer is an authorized dealer or reseller of their product. The user must comply with all local, state, and federal regulations regarding ownership of cable TV equipment. We will not knowingly provide cable equipment to persons who intend to illegally obtain cable programming. You are required by law to subscribe to all cable services you are receiving including basic, premium, and pay-per-view programming.

You must comply with all federal, state, and local laws regarding private ownership of cable TV equipment. Title 47 of the United States Code 553 (a)(1) states that: "No person shall intercept, receive, or assist in intercepting or receiving any communications service/product offered over a cable system, unless specifically authorized to do so by a cable operator or as may otherwise be specifically authorized by law."

We accept credit/debit cards, personal and business checks, and also have priority rush C.O.D shipment available. For our direct phone number please ask your sales representative.

Every order comes with a written warranty. Please complete your warranty info and keep the document in a safe place in the event you request a refund, upgrade, or replacement.

RETURNS/RMA#
You must obtain a Return Authorization number (RMA) before any product can be returned. Please contact technical support via ftad123@yahoo.com for authorization. Merchandise must be in "like new and unused condition", with all accessories, manuals, boxes, cables, and original manuals. We will give you an RMA# to return your unit. Additional charges will be assessed for damaged returns. Merchandise that comes back with handwriting on it (or it's box) is considered "damaged". Once the seal has been broken on return items, a 20% re-stocking fee may be applied plus shipping charges. The customer is responsible for shipping costs on returned units. Please be sure to include a note explaining your exact problem. Be as specific as possible. All items must be shipped/returned fully insured and to the address printed on the original shipping label. INP will only accept returns from UPS, Fed Ex, DHL or they will not be accepted. Any Postal (USPS) will be refused.

Most technical problems can be solved by contacting customer support.

By ordering via Internet, mail, or phone you are agreeing to these above terms. No oral agreement given to you over the phone or via email will super-cede this agreement.